Shipping Information & Return Policies | Detroit Tie Dye Co.
Thank you for visiting the Detroit Tie Dye Company!
Please take a moment to review our return policies, as well as information regarding estimated shipping and processing times.
Shipping & Processing Times —
- All orders ship via USPS and include tracking.
- We offer a wide variety of products, including one of a kind, ready to ship tie dye and jewelry pieces - as well as custom made to order options. Finished products will ship the same or next business day. However, for custom made to order items please reference the estimated processing times below. The processing time is how long it will take for your order to be handcrafted before it is completed and ready to ship.
Estimated Processing Times -
- Custom made jewelry items will take approximately 1-2 business days to be completed before shipping.
- Made to order tie dye clothing items will take approximately 2-5 business days to be completed before shipping.
- Please allow 5-7 business days for custom tie dye bedding/sheet sets to be completed before shipping.
International Orders —
- International orders may be subject to additional customs and duties taxes upon delivery. The customer is responsible for the cost of any additional fees imposed due to their country’s policies. VAT (Value Added Tax) and duties vary depending on each individual country’s laws.
Return Conditions —
- In the event you would like to return an item, please contact us within 7 days of delivery or 14 days of receipt.
- Item(s) must be returned in the same condition they were originally received in.This includes: in the original condition received in and unworn/unused (refer to "partial refund" section below).
- Buyer is responsible for any shipping fees associated with the return process.
- Refund will be issued only once the item(s) are delivered back and in possession of Detroit Tie Dye Co.
- Please note: we are not able to refund the original shipping cost as it is paid directly to our shipping providers.
- There are certain circumstances where only a partial refund may be granted. This includes: Item(s) that are not in their original condition and show obvious signs of excessive wear and/or laundering and/or any signs of damage not due to our error (staining, rips or holes, or missing parts).
- In the event of receiving a damaged item, we are more than happy to replace it so long as photographic proof of the damage/defect is reported within 48 hours of order delivery.
Exchanges are not accepted at this time. We apologize for any inconvenience.
NON-RETURNABLE ITEMS INCLUDE -
- All Made to Order Bedding Products (this includes 4 piece sheet sets, individual fitted sheets, individual flat sheets as well as pillowcase sets)
- Custom Made Orders by Request (this includes any item that has been made via a custom request as well as items that have been requested to be personalized/altered in some way)
- Clearance Items are final sale.
- If you would like to cancel your order, a cancellation must be requested before your order is shipped. Please Email Us in this situation, as this is the most efficient and effective route of communication. Any package that is already in physical custody of the United States Postal Service cannot be cancelled, but can be returned upon delivery if eligible (please refer to our return policy for further information).
Custom Order Information —
- In the event of organizing a custom order (any special request made-to-order items) you will be sent a link to the listing for your personalized, reserved order.
- Payment must be received in full before your custom order will be shipped.
- You will receive photos of your finished custom made item(s) before your shipping to confirm that the finished results are exactly what you desired.
- It is absolutely necessary to contact us before placing your order if you are intending to request any changes or a specific customization at all to an item - whether it be size, colors, etc. It is important that we're on the same page to ensure that your desired custom order will come out exactly as you envisioned.
Thank you very much for taking the time to read and understand our policies. Please feel welcome to Contact Us if you have any questions at all.